Guide to Adding EE Roaming Options
Table of Contents
- Introduction
- Check Your Current Plan
- Add Travel Data Add-Ons
- Purchase Roaming Passes
- Activate Travel Add-Ons
- Contact Customer Service
- Stay Updated on Charges
- Plan Ahead
- Texting While Roaming
- Adding Roaming by Text
- Conclusion
Introduction
This guide provides you with all the information you need to add EE roaming options so you can stay connected while traveling abroad.
Check Your Current Plan
- Log in to your EE account online or through the My EE app to see what your current plan includes regarding roaming and travel options.
Add Travel Data Add-Ons
- Via the My EE App:
- Open the app and go to the “Add-ons” section.
- Select “Travel” and choose the appropriate add-on based on your destination.
- Online:
- Visit the EE website and log in to your account.
- Navigate to “Add-ons” and select the travel add-on you wish to add.
Purchase Roaming Passes
- If you’re traveling to certain countries, you may need to buy a roaming pass.
- You can find these passes under the travel section in your account or the My EE app.
Activate Travel Add-Ons
- Once you’ve purchased a travel add-on or roaming pass, ensure to activate it if required through the app or website.
Contact Customer Service
- If you have any questions or issues, you can always call EE customer service on 150 or chat with them online for assistance.
Stay Updated on Charges
- Double-check the roaming charges for the countries you’re visiting to avoid unexpected costs.
Plan Ahead
- Set everything up before you leave to ensure a smooth travel experience.
Texting While Roaming
- If you have a roaming add-on, you should be able to send and receive texts like you do in the UK.
- Receiving Texts: Generally free, but sending them may incur additional charges based on your add-ons.
Adding Roaming by Text
- Text a Specific Code: Send a text to 150 (EE’s customer service number) with specific codes to activate roaming features.
- Example codes:
- “ROAM”: More info about roaming.
- “TRAVEL”: Options for using your UK allowances abroad.
- Receive Confirmation: You should receive a confirmation message detailing the roaming options available.
- Check Your Add-Ons: Log into your My EE app or account to confirm the setup.
- Additional Information: Text “HELP” to 150 for assistance.
By following these steps, you’ll be able to add EE roaming options and enjoy seamless connectivity while traveling abroad!
The customer service number for EE in the UK is 150 if you’re calling from an EE mobile. If you’re calling from a landline or a phone from another provider, you can reach them at 0800 956 6000.
Additional Contact Methods:
- Live Chat: Available on the EE website for real-time assistance.
- Social Media: You can reach out to EE on Twitter (@EE) or Facebook for support.
- My EE App: You can also contact customer service through the app for quick assistance.